Initial Customer Advice
- Equipment: Video door entry system with 2 blocks of 10 flats.
- System Issues: Intermittent faults with audio video loss in different flats at different times.
- Premises were advised that the system was broken and could no longer be kept working.
- A new system was needed at a quoted cost of £60,000.
2nd Opinions Advice
- Initial visual inspection of the installation indicated that the main cabling from the door stations to the main control units had suffered many years of poor maintenance and ill made repairs. Talking to the flat residents it became clear that the issues the flats were having were linked to the main cabling.
- Customer advised to replace the old wiring bus and install new cables whilst relocating the buried control gear from within inaccessible risers.
- Outcome: Customer took our advice and had the new cabling installed with all 20 flats having full video and audio interaction with the front door station and their callers.
Customer Savings £56,000
Initial Customer Advice
- Equipment: Audio door entry system with 10 flats.
- System Issues: Audio loss in different flats from front door.
- Premises were advised that the system was broken and a new system was needed.
Potential expensive cost involved.
2nd Opinions Advice
- Initial visual inspection of the installation indicated no obvious cabling issues, next we tested just 2 flats and talking to the flat residents it became clear that the issues the flats were having were linked to the front door station.
- Customer advised to replace the old faulty speech module as this was the cause of the issue.
- Outcome: Customer took our advice and had the new speech module installed with all flats having full audio interaction with the front door station and their callers.
Customer End Cost: 1 x relatively inexpensive speech module.
